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Service Center

Providing Exceptional Homeowner Warranty
and Customer Service

Since 1993

We strive to provide our home owners the highest in quality and service after the sale. As part of your limited warranty, our home owners receive the added benefit of our 24 hours Customer Assistance Response Team.

Here is how the Westwind Homes Advantage works:

WestWind Homes Care Team Will Provide After Hours Assistance with Emergencies Such As:

  • Total loss of heat when the outside temperature is below 55 degrees Fahrenheit.

  • Total loss of air conditioning when the outside temperature is above 80 degrees Fahrenheit.

  • Total loss of electricity (check with utility company before reporting this to WestWind Homes or to an electrician).

  • Total loss of water (check with water utility department to be certain problem is not a general outage in area).

  • Plumbing leak that requires the entire water supply to shut off to avoid serious damage to the home or its contents.

  • Gas leak (contact your utility company or plumber if the leak is at the furnace or water heater supply lines).

Our Service Goal

  • To respond to your phone call within 30 minutes.

  • To help you walk through possible solutions(ex: checking breakers).

  • To determine if the situation is an emergency over the phone.

  • If your problem can't be resolve over the phone, we will be on-site within one hour of the calls or reschedule the
    repairs the next day.

Need To File A Warranty Claim?

Fill out our Warranty Request form, and we'll contact you shortly!
Included in your 1-Year Limited Home Warranty is our After Hours Customer Care Team.

If your home is in need Of emergency service on a warranted item after regular business hours,

Please feel free to call our after-hours care team number listed below.

Submit a Home Warranty Service Request

Need service or repairs for your home? Submit a warranty request and our team will assist you promptly

Thanks for contacting us!

For CARE Team 24/7 Emergencies Support

By submitting this form, you agree to receive occasional updates, exclusive offers, and helpful tips from our team. We promise to keep your information safe and secure, and you can opt-out at any time. We’re here to make your experience exceptional – thank you for staying connected!

Ready to start your Home Owners Journey?

Our Price Lock Guarantee ensures you're making the right decision for your future!

CONTACT US

Intrested in
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What location are you interested in?
Laredo
Rio Grande Valley

By submitting this form, you agree to receive occasional updates, exclusive offers, and helpful tips from our team. We promise to keep your information safe and secure, and you can opt-out at any time. We’re here to make your experience exceptional – thank you for staying connected!

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Laredo Main Office

Selections Center

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6262 McPherson Rd

Suite 210 Laredo, TX 78041

RGV Main Office Selections Center

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4703 S Jackson Rd

Edinburg, TX 78539

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